1. Central location 2. Clean and good amenities 3. Well equipped gym 4. Friendly and helpful staff 5. I loved the complimentary laundry service of gym clothes! 6. Very comfortable beds and pillows
Manal
Temmuz 2023
Location was excellent, in the heart of the Covent Garden. Hotel is elegant, well kept, decorated nicely and spotless clean
Orit
Mart 2025
The location was great, close to Covent Garden, Soho and all important tube lines. Tons of restaurants nearby as well. The rooms were quite big, especially for a hotel in the center of London and the bed was one of the most comfortable ones we ever slept in. That being said, the hotel didn’t feel like 5 stars. There is this little extra missing that you usually get in 5 star hotels. The staff was mostly friendly but not more. No one went the extra mile. Didn’t feel like a home away from home.
Vanessa
Haziran 2024
Excellent location! Very clean! All employees were very helpful and gentle! The manager was exceptional in her attitude and she demonstrated great customer service even if we did not change room, as we have requested! It was our decision even if the Manager found a solution!
Παναγιώτα
Mart 2025
Location is excellent Modern comfortable hotel in heart of covent garden . Very clean and good size rooms . Amazing shower . Friendly helpful staff esoecially the concierges
Michelle
Mart 2025
The location is fabulous, with easy access to all public transport, galleries and museums, eateries and of course the theatre district. I stayed for 8 nights and found most staff, particularly front desk, housekeeping, laundry and restaurant staff, professional, welcoming and eager to assist in whatever way possible. Nothing was too much trouble. The room was beautifully presented and serviced, having everything I needed and more.
Pauline
Eylül 2024
Our Jr. Suite was an incredibly spacious room with plenty of space for our King bed and a rollaway bed for our granddaughter. Floor to Ceiling windows gave us incredible views. The location simply could not be beat. There are three underground stations within a five minute walk. The hotel is just a three minute walk to Covent Gardens, Trafalgar Square and Leister Square. Restaurants galore everywhere. Wonderful staff. This hotel is a gem.
Robert
Nisan 2025
Lovely hotel but needs some sprucing up as paint peeling in some areas and lights in bedroom not working. Staff are nice but seem to spend more time socialising with each other so guests come second to their chatting. Breakfast confusing as all the add on prices seem unnecessary and also off-putting for guests who have already paid for breakfast in their room rate. To be charged for a second cup of coffee is not what is expected in a 5 star hotel.
Heather
Nisan 2025
Room not ready at our arrival time (3:15pm) but checked in & given a complimentary drink in the bar until room was ready. Only had to wait a further 25 mins. Very comfy bed. Top quality bathroom. Good breakfast too. Good central location … if you can find it! See below.
Stuart
Şubat 2025
The staff are amazing and upgraded us so that the price actually reflected the room expectation. They put on a lovely birthday surprise, all you had to do was ask. The breakfast and service was lovely. Stunning lighting in all rooms sets a beautiful ambience to suit all moods.
Tanya
Haziran 2023