St Martins Lane London

1. Central location 2. Clean and good amenities 3. Well equipped gym 4. Friendly and helpful staff 5. I loved the complimentary laundry service of gym clothes! 6. Very comfortable beds and pillows

The location was great, close to Covent Garden, Soho and all important tube lines. Tons of restaurants nearby as well. The rooms were quite big, especially for a hotel in the center of London and the bed was one of the most comfortable ones we ever slept in. That being said, the hotel didn’t feel like 5 stars. There is this little extra missing that you usually get in 5 star hotels. The staff was mostly friendly but not more. No one went the extra mile. Didn’t feel like a home away from home.

This is an absolutely fantastic hotel. Given its superb central location it is incredibly good value. The rooms are all bright and immaculate, with a bit of fun with the lighting. The breakfast was superb and the hidden bar an absolute gem of a destination for a cocktail or cheeky nightcap. But what makes it impossible to fault is the staff. All of them so friendly, courteous and helpful. From reception, to the restaurant to the bar to the lady doing the turndown, nothing but smiles and warm welcomes. This will be the only hotel we will ever pay for when staying in London. Thank you!

The location is fabulous, with easy access to all public transport, galleries and museums, eateries and of course the theatre district. I stayed for 8 nights and found most staff, particularly front desk, housekeeping, laundry and restaurant staff, professional, welcoming and eager to assist in whatever way possible. Nothing was too much trouble. The room was beautifully presented and serviced, having everything I needed and more.

Lovely hotel but needs some sprucing up as paint peeling in some areas and lights in bedroom not working. Staff are nice but seem to spend more time socialising with each other so guests come second to their chatting. Breakfast confusing as all the add on prices seem unnecessary and also off-putting for guests who have already paid for breakfast in their room rate. To be charged for a second cup of coffee is not what is expected in a 5 star hotel.